Frequently Asked Questions
Do I need an appointment?
Please book an appointment in advance to ensure you get the day and time most convenient for you. Because we function more like a hair salon, having actual appointments for each pet reduces the amount of time we need to keep them and gets thems back home in a timely manner. A la Carte services (nail trims and quick touchups) do not need an appointment, but you may have to wait for just a few moments.
What vaccinations do you require?
We just ask that your pet is up to date on Rabies, and we ask that they do not come in for grooming within 48 hours of their vaccinations in order to ensure their comfort.
How long will the service take?
The amount of time it takes depends on the breed and service. Usually, you can count on 3-4 hours for a small dog or cat, and 4-5 hours for a large dog. For multiple pet families, please add one hour per pet. A la Carte services only take a few moments.
Can I stay and watch my pets being groomed?
While we don’t have a steadfast rule about this, we find that pets are far more relaxed when their owners are not present. Your presence can distract them and make them excited, causing sudden movements and possibly leading to injury. Your absence during grooming allows us to bond with them and train them for future groomings, making the experience easier for everyone. You are provided with a report card, and can always speak directly to your groomer with any concerns.
Can my pet be injured during grooming?
Unfortunately, yes. Please remember that we LOVE pets, and take every precaution to ensure the safety of everyone in our salon. It is also important to remember that pets are live animals, whose movements can be unpredictable. Any injury will be brought to your attention, and cared for appropriately.
What if I have to cancel my appointment?
We have a strict "no show" policy. To ensure that ALL pets get excellent service in a timely manner, we ask that you provide us with 24 hours' notice should you need to cancel or reschedule your appointment. This allows us to give other pets in need of grooming the opportunity to fill your slot. Less than 24 hours' notice will now incur a $25 "short notice" fee, and a "no show" will result in you being charged for a full grooming.
Late for Appointment Time
We understand traffic happens, and things come up, but please make every effort to be on time. After 15 min, there will be a $15 charge, up to 25 min, $25 charge. After 30 minutes, your pet is considered a "no show". This helps us stay on schedule, and if you are late, we stay late.
More Questions? Call or email us directly!